“I can’t believe it has been just over a year since we have moved into our new home. I have been meaning to write you a note since last April and am sorry it took me so long to tell you just how pleased we are with our home. This is probably a huge understatement since the home, as the end product, is only a portion of the entire process.
When Bob and I decided to have a home built, we knew a lot of builders between us. With his contacts as a building products supplier and mine as a Realtor, you would think choosing a builder would have been an easy thing. After lots of discussion, we agreed that of all the builders we worked with, we were not impressed with any of them enough to want them to build our home. When a coworker suggested we speak with Hurd Builders, we were certainly willing to at least have a conversation.
The day the two of you met us at our home site to look at the land, get a feel for each other, and talk about our plans, we immediately knew we had found a perfect match. The working relationship we created together was such a wonderful experience that I would honestly love to build another home with you. The only problem is the home you already built for us is so lovely we would really have a tough time leaving it.
We have such a tremendous amount of respect for the two of you and the manner in which you run your business. The process was a learning experience for my husband and I, and your patience throughout is to be commended. We believe you listened to us very well from the beginning and guided us right to the end of the project. You showed us a better way to do things at times and were so willing to consider alternatives at others.
Should you ever need us to provide any type of reference for you, please be sure to let us know. As we have told you before, you are also welcome to show our home to any of your clients, or prospective clients.”