“We were clients of Hurd Builders and would recommend them to anyone that was looking for a well built home. This was our first time with a true custom builder. We had our guard up for what we thought would be the same bad experience we had with our previous builder. Dealing with our previous builder who stated that he was a custom builder and would build a house anyway we wanted it. First of all we never met the builder personally and when it was requested by us and others in the community to meet with him he refused instead we met with a sales representative. Every time we wanted to change or move anything we were told that they could not do this or that. We hired an independent inspector who found several building errors (to include not having the correct support beams in place) things that should have not even passed code. Should we say it was a complete nightmare?
Instead it turned out to be the most exciting and educating experience we could have ever hoped for. First of all it was awesome to be able to meet with the builders Melody and Russell Hurd. They were both very honest with us and stuck to their word. They spent a lot of thought and care into making sure we got the product that we truly wanted. They kept us informed on each stage of the project daily. They addressed our concerns immediately with no delay. We had the same Home inspector which is a retired builder himself come to inspect the house. His exact words to us were “This is rare, they don’t build homes with this type of quality anymore”. We spoke with all the subcontractors thru the building process and they all said that this is the only builder that they would have if they had to build a house because Russell and Melody care about their product. To add you could tell that these same contractors took pride in their work.”
